Refund policy
Important Details:
You have a 30-day window to return your purchased items from the date of receipt.
Expect your refund within 10 business days after we've processed your return.
We do not impose any restocking fees.
For the return process, please adhere to the following instructions:
Ensure that the items are unworn/unused, complete with tags, and in their original packaging.
Don't forget to include a proof of purchase.
To initiate a return, please reach out to us at info@trykidshaven.com.
Kindly note that we can only accept returns after approval. Instructions on how and where to send your package will be provided upon acceptance. Items returned without prior authorization will not be processed.
For any inquiries related to returns, don't hesitate to contact us at info@trykidshaven.com.
Damaged or Incorrect Items:
We urge you to carefully inspect your order upon delivery. In the event that you receive a defective, damaged, or incorrect item, please notify us immediately. This will enable us to assess the issue and take the necessary steps to rectify it.
Return Shipping Costs:
Please be aware that return shipping costs are the responsibility of the customer.
Exchanges:
To expedite your exchange process and ensure you receive the desired item, we recommend returning the original item first. Once your return is approved, you can proceed to make a separate purchase for the replacement item.
Refunds:
Upon receiving and inspecting your return, we will promptly notify you regarding the approval status of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days. Keep in mind that your bank or credit card company may require additional time to complete the refund posting.
If more than 15 business days have elapsed since your return was approved, please reach out to us at info@trykidshaven.com for further assistance.
Contact information:
E-mail: office@infinite-ventures.co
Phone: +447488893271
Customer service is available Mon - Fri 8am - 12pm GMT: